Terms of Use

Last updated: September 1, 2026

Effective date: 2026-09-01 · Version 1

The QuizNeu website and apps (the "Service") are a hosted service operated by an individual established in Türkiye. All use of the Service is subject to these Terms of Use (the "Terms") and, incorporated by reference, to our Community Guidelines, Academic Integrity Policy, Copyright and Takedown Policy and Privacy Policy. By using the Service you accept these Terms.

Eligibility
Your QuizNeu account
Subscriptions, credits and payments
Contributor responsibilities
Prohibited content
Prohibited activities
Your representations and warranties about content
The licence you grant us
Responsibility of Service users
Content posted on other websites
Copyright infringement
Trademarks
Changes to the Service and to these Terms
Limitation of our warranties
Limitation of our liability
Dispute resolution
Automated features
Moderation, suspension and termination
Deleting your account
Your general representation and warranty
Indemnity
Other provisions
Contact

1. Eligibility

Use of the Service is void where prohibited.

You must be at least 13 years old to use the Service. We do not offer a restricted experience or a separate child account for children under 13; because we do not ask for a date of birth at registration, we do not verify your age.

If you are under 18, you may use the Service only with the knowledge of a parent or legal guardian, and you represent that they have reviewed these Terms.
If you are in the European Economic Area, the United Kingdom or a country where the digital age of consent is higher, and you are under 16, your parent or guardian must consent to your use of the Service and to the processing described in the Privacy Policy.
We do not knowingly allow anyone under 13 to open an account. If we learn that an account belongs to a child under 13, we close it and delete the related data.

By using the Service you represent and warrant that (a) all registration information you submit is truthful and accurate, (b) you will maintain the accuracy of that information, and (c) your use of the Service does not violate any law that applies to you.

2. Your QuizNeu account

When you create an account on the Service, keeping your account and your data secure is your responsibility, and all activity under the account is yours.

Accounts are individual and used by a single person. You may not share, transfer or sell your account. If you notice unauthorised use of your account or any other breach of security, you must report it immediately to security@quizneu.com.

Because we store your password only as a hash, we cannot read it back for you; if you lose it you must use the reset flow.

We are not liable for damage arising from your own acts and omissions. We may take the measures we reasonably consider necessary to operate the Service and may apply storage and usage limits to your data. We may also change our policies on serving commercial content or displaying advertising from time to time.

3. Subscriptions, credits and payments

The Service has a free tier and paid plans. The features included in each plan are shown at the time of purchase.

Where payment happens. Paid plans and credit packs are sold through the Apple App Store or Google Play. Those stores are the seller and the payment institution; we never see or store your card details. Your purchase is also subject to that store's own terms.
Auto-renewal. Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the period ends. The renewal charge is taken from your store account.
One-time purchases. Credit packs do not renew; a plan bought for a fixed period likewise ends by itself when the period expires.
Free trial. Some plans start with a free trial; its length is shown at the time of purchase. The store grants one trial per Apple or Google account per product — if you have used it before, no trial is given and you are charged directly. At the end of the trial the subscription turns into a paid one automatically; if you do not want that, cancel at least 24 hours before the trial ends. If you cancel during the trial, your access lasts until the final day and you are not charged.
Cancellation. You can cancel your subscription at any time from the subscriptions section of your Apple or Google account settings. Cancelling stops future renewals; you keep the paid features until the end of the period already paid for, after which the account returns to the free tier. Deleting your account does not cancel your subscription — it stays at the store and continues to be charged until it is cancelled there.
Termination by us. We may terminate a paid plan if you breach these Terms, where the law requires it, or if we withdraw the plan entirely. Because we do not hold your money, we cannot issue a refund ourselves — if the termination was for a reason other than your breach, write to support@quizneu.com; we will confirm the position to the store and you can claim the unused period from them. If we close your account for breach of these Terms or of the Copyright Policy, we have no obligation to support a refund of amounts already paid, except where consumer law requires it.
Refunds — who refunds the money. The store you bought from is the seller and holds the money; we have no ability to charge you or to refund you. Every refund request therefore goes to Apple or Google and they decide — through "Report a Problem" on the App Store, or through order history on the Play Store. If the store refuses your request and you believe you are entitled, write to support@quizneu.com; we cannot move money, but we can confirm what we see on your account and support your request with the store.
When a refund goes through, the store tells us and your paid access ends immediately, even if the period you paid for had time left. Credits bought with the refunded payment are removed; credits you had already spent cannot be taken back, so the balance simply stops at zero. After a refunded credit purchase, that account cannot buy credits again for 90 days. If the store later reverses the refund, access, credits and the ability to purchase all come back.
Your statutory rights. Except where the law requires otherwise, purchases are not refundable. If the consumer law of your country gives you a non-waivable right to cancel, withdraw or obtain a refund, that right applies in full — exercise it through the store.
When we do not refund. A later price drop, a promotion we run afterwards, or a change to the plan that does not materially reduce what you paid for.
Price and plan changes. We may change prices or the scope of a plan. We give notice in advance; the change takes effect at your next renewal. If you do not accept it, you can cancel before that date. To the extent local law allows, continuing your subscription after a price change means you accept the new price.
Quotas and credits. Paid plans include usage quotas (for text-to-speech and translation, for example). Credits and quotas are personal, non-transferable, have no cash value, cannot be converted into money and expire as stated in the app. Unused quota does not roll over to the next period unless the app says otherwise.
Changing plan and your quota. When a new billing period starts — when your subscription renews, or when you make an upgrade that the store charges you for immediately — your quota starts clean. If instead you change plan inside a period you have already paid for, without a new charge, the quota you have used so far carries over to the new plan: changing plan does not reset the quota of a period already paid for. If you change more than once in the same period, the usage is added up and carried over.
Fair use. We may apply reasonable technical limits to protect the Service and may suspend features in case of abuse or automated use.

4. Contributor responsibilities

If you create, submit, upload, reproduce, modify, share or publish material, comments or links to the Service, or otherwise provide material through the Service in any form or by any means — including but not limited to text, images, audio files, computer code or any other format (collectively "Content") — you are entirely responsible for that Content and for any harm it may cause us or third parties.

Features such as text-to-speech, translation, search and recommendations process your Content automatically; how that processing works is explained in the Privacy Policy.

5. Prohibited content

You may add only educational and study-related Content to the Service. The following are examples of Content you are prohibited from publishing on or through the Service. We reserve the right to investigate anyone we consider to be in breach of this provision and to pursue legal remedies against them, including but not limited to removing inappropriate Content, restricting access to any part of the Service, terminating the account and seeking other legal remedies.

Prohibited Content includes, at our discretion, but is not limited to, Content that:

is expressly abusive, or promotes racism, bigotry, hatred, or physical harm against any group or individual;
harasses, or advocates harassment of, a person or a group;
exploits people sexually or through violence;
is sexual, violent or abusive in nature;
solicits personal information from people;
publicly shares information that creates a privacy or security risk for anyone;
contains information about another person and was shared without that person's permission;
infringes anyone's privacy, personality, copyright, trademark, contractual or other rights;
you know to be false or misleading, or that is malicious, threatening, obscene, defamatory or libellous; or that promotes unlawful activity or conduct;
hosts or promotes an unlawful or unauthorised copy of another person's copyrighted work;
solicits passwords or identifying information from other users for commercial or unlawful purposes;
consists of unsolicited mail, chain letters, bulk messages or spam;
promotes any criminal act or attempt, or gives instructions relating to unlawful activity — including but not limited to making weapons, violating a person's privacy or creating malware;
involves commercial activity and/or sales such as contests, sweepstakes, barter, advertising or pyramid schemes;
shares exam questions, answer keys or restricted assessment material without permission, or otherwise breaches our Academic Integrity Policy;
violates applicable law.

6. Prohibited activities

While using the Service you may engage only in educational and study-related activities. The following are examples of activities prohibited on the Service. We reserve the right to investigate anyone we consider to be in breach of this provision and to pursue legal remedies against them, including but not limited to terminating your account or your access to the Service, reporting to the competent authorities where the law requires or permits it, and seeking other legal remedies.

Prohibited activities include, but are not limited to:

criminal or harmful activity, including child abuse material, fraud, trading in obscene material, drug trafficking, gambling, harassment, stalking, spamming, transmitting malware, copyright infringement, patent infringement or theft of trade secrets;
circumventing or modifying, or attempting to circumvent or modify, any security technology or software that is part of the Service, or encouraging or assisting others to do so;
impersonating, or attempting to impersonate, another user, person or organisation;
using another user's account, username or password; giving your password to a third party or allowing a third party to access your account;
using, or attempting to use, information obtained from the Service to harass, abuse or harm another person or organisation;
activity involving viruses, bots, worms or other code, files or programs that interrupt or limit the functioning of software or hardware, or that gain unauthorised access to a network;
any automated use of the system, including scraping or otherwise extracting the Service or the Content by automated means; creating or sharing content using scripts is included;
interfering with, disrupting or creating an undue load on the Service or the networks it depends on; attempting to exceed rate limits;
displaying unauthorised commercial advertising on the Service, or accepting payment or anything of value in return for unauthorised use of the Service on behalf of a third party;
reproducing, copying, selling, reselling, trading or otherwise exploiting for commercial purposes any part of the Content or of the functionality offered through the Service, unless expressly permitted by a separate agreement;
using the Service in a way that does not comply with applicable law.

7. Your representations and warranties about content

By making Content available, you represent and warrant that:

downloading, reproducing or using that Content will not infringe any proprietary rights, including but not limited to third parties' copyright, patent, trademark or trade-secret rights;
if a third party has rights in the Content, you have either (i) obtained that party's permission to share the Content or (ii) obtained a statement that the party waives all rights in the Content;
you have fully complied with all third-party licences relating to the Content;
the Content does not and will not contain or install any virus, worm, malware, trojan horse or other harmful or destructive material;
the Content is not spam and contains no unethical or unwanted commercial material designed to drive traffic to third-party sites, to raise search-engine rankings, to enable unlawful acts such as phishing, or to mislead the recipient about the source of the material;
the Content is not obscene or defamatory and does not infringe third parties' privacy or personality rights; and
where the Content contains computer code, you have accurately categorised and described the type, nature, use and effects of the material, on our request.

8. The licence you grant us

Your Content is yours. These Terms do not transfer ownership of your Content to us.

When you submit Content or any other material to the Service, whether for inclusion in the Service or for any other purpose — by publishing a flashcard set, answering a survey or sending us an email — you grant us a worldwide, perpetual, irrevocable and royalty-free licence in that material. Under that licence we may use, copy, reproduce, process, adapt, modify, publish, transmit, publicly display, publicly perform and distribute the material in any medium or distribution method now known or later developed, and we may sublicense those rights to third parties through multiple tiers. The Content you add, publish or otherwise provide to us or through the Service may also be used, without any compensation to you, by us or by other companies or persons working with us.

The licence also covers the technical operations the Service needs in order to work, such as generating a text-to-speech recording, producing a translation, adding the Content to the search index and feeding it into the recommendation system.

The scope of the licence depends on the visibility you chose for your Content:

Private content is made available only to you and to the operations needed to run the Service.
Content shared by link or password may be made available to everyone who holds that link or password.
Public content may be shown to other users, may appear in search and discovery surfaces, and may be saved by them to their libraries.

We may sublicense this licence, to the extent needed for that purpose, to the providers that run the Service on our behalf — hosting, search, text-to-speech, translation, and image and audio storage.

You can delete your Content or change its visibility; when you do, we stop showing it in the Service. However, we cannot take back the copies other users have saved to their libraries; those copies remain even if you later make the Content private or delete it. Your Content may also remain in our backups, technical records and moderation records until our retention periods expire.

Your rights of erasure and objection under applicable law are unaffected; you can exercise them as described in the Privacy Policy.

9. Responsibility of Service users

We have not reviewed and cannot review all the Content shared on the Service, and we therefore cannot be held responsible for that material's content, use or effects. Our operating the Service does not mean that we endorse the Content shared here or that we believe it to be accurate, useful or harmless.

Protecting yourself and your devices against viruses, worms, trojan horses and other harmful material is your responsibility. The Service may contain Content with technical errors, typographical mistakes or other defects, as well as material that is abusive, inappropriate or otherwise objectionable. The Service may also contain Content that infringes third parties' intellectual property or other proprietary rights, or whose downloading, copying or use may be subject to additional terms and conditions, whether stated or not.

We accept no liability for damage arising from your use of the Service or from downloading Content published here.

If you find Content or other material that breaches these Terms or our Community Guidelines, please report it to us using the report function in the Service.

10. Content posted on other websites

We have not reviewed and cannot review any Content offered on websites and pages we link to or that link to us, including the software they provide. We have no control over third-party websites or pages and are not responsible for their content or for your use of them. Linking to a third-party site does not mean we endorse it.

Protecting yourself and your devices against harmful material remains your responsibility. We accept no liability for damage arising from the use of third-party websites or pages.

11. Copyright infringement

We respect the intellectual property rights of others. If you believe that material on the Service or linked from it infringes your copyright, please notify us under our Copyright and Takedown Policy. We respond to notices as necessary or appropriate, including by removing the infringing Content or disabling links to it.

If a user infringes our or others' copyright or other intellectual property rights once or repeatedly, we may at our discretion block their access to the Service or terminate their account. On such a termination we have no obligation to support a refund of amounts already paid, except where consumer law requires it.

12. Trademarks

The QuizNeu name, the QuizNeu mark and logo, and the other trademarks, service marks, graphics and logos used in connection with the Service belong to us or to our licensors. Other marks, graphics and logos used in connection with the Service may belong to third parties.

Your use of the Service grants you no right or licence to reproduce or otherwise use our or third parties' trademarks. Audio files and software accessed through the Service may not be sold, distributed or offered to others as a service.

13. Changes to the Service and to these Terms

We may change the Service — including but not limited to all existing content, product and subscription features, our policies and these Terms — at our discretion. Those updates and changes are binding on you, so you should review these Terms regularly.

When we make a material change to the Terms we update the effective date at the top of the page and notify you in the app or by email. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, you can delete your account and stop using the Service.

14. Limitation of our warranties

EXCEPT AS EXPRESSLY STATED OTHERWISE, THE SERVICE AND ALL CONTENT SHARED ON OR PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE, OUR SUPPLIERS AND OUR LICENSORS MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE; THAT THE CONTENT WILL BE ACCURATE, CURRENT OR COMPLETE; OR THAT YOUR STUDY RESULTS, EXAM PERFORMANCE OR LEARNING GOALS WILL BE ACHIEVED.

YOU ACKNOWLEDGE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND SERVICES AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR YOUR DATA RESULTING FROM DOWNLOADING THAT CONTENT OR FROM USING THE SERVICE.

BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of our liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR SUPPLIERS AND OUR LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM THE USE OF THE SERVICE, OF THE CONTENT HERE OR OF A LINKED WEBSITE — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF REPUTATION OR LOSS OF STUDY PROGRESS — WHATEVER THE BASIS OR NATURE OF THE CLAIM, AND EVEN IF WE HAVE BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY FOR ALL YOUR CLAIMS ARISING FROM OR CONNECTED WITH THE USE OF THE SERVICE, THE CONTENT HERE OR A LINKED WEBSITE SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE DATE THE CLAIM WAS RAISED. IF YOU USE THE SERVICE FREE OF CHARGE, THAT AMOUNT IS ZERO.

This section does not cover liability for death or personal injury, liability arising from our intent or gross negligence, or liability that cannot be limited under mandatory consumer law. Because some countries do not allow the limitation of incidental or consequential damages, some of the above may not apply to you.

The parties agree that this section reflects a reasonable allocation of risk between them.

16. Dispute resolution

Write to us first. Before starting any formal process, contact support@quizneu.com with "Dispute Notice" in the subject line. In your notice, state your name, the email address linked to your account, the nature of the dispute, what you believe caused it, and what you want us to do. Give us 30 days to resolve it. Most problems are settled this way, at no cost to either side. If we have a claim against you, we do the same and write to the email address on your account.

Governing law and competent courts. These Terms are governed by the law of Türkiye, without regard to conflict-of-law rules. The courts of Türkiye have jurisdiction.

If you are a consumer, this provision does not deprive you of the protection given to you by the mandatory rules of the country where you live, and you may bring proceedings there:

Türkiye — you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) of your place of residence.
EU/EEA — you may take the matter to a consumer alternative dispute resolution body in your country.

Nothing here prevents either party from seeking interim relief or from bringing proceedings before a competent court for intellectual property infringement.

17. Automated features

Parts of the Service are automated. Depending on the feature, study sets may be assembled from material already in your library, text may be turned into speech, text may be translated, how well you know a topic may be estimated, and content may be recommended to you.

Automated output can be wrong. Assembled sets, translations and generated audio are study aids, not a definitive source. Verify anything that matters — especially in exam, health, legal and financial contexts.
Third-party processing. Text you submit to the translation and text-to-speech features is passed to the provider categories listed in the Privacy Policy so the feature can work.
Recommendations. We derive an interest profile from your activity and rank content accordingly. This is explained in the Privacy Policy and produces no decision that has legal effects concerning you or similarly significantly affects you.
Ranking is not endorsement. Search results, discovery surfaces and recommendations are entirely automated, technical operations. Content appearing prominently does not mean we have reviewed it, verified it, adopted it or confirmed that it is lawful. Content is created and published by users; we host it as a hosting provider.

18. Moderation, suspension and termination

If we reasonably believe that you have breached these Terms or the law, or if it is necessary to protect users or the Service, we may remove content, restrict features, issue a warning, suspend your account or close it. Where legally possible and practicable, we tell you the reason and how to appeal.

Users can report content and profiles. Reports are reviewed and may result in removal or in account-level measures.
Appeal. If you believe a decision is wrong, open a request from Help & Support in the app or write to support@quizneu.com. If your account is open, the in-app channel is faster — your request arrives linked to your account and you see the reply in the app. We review appeals and reverse our mistakes.
Repeat infringement. Accounts that repeatedly infringe intellectual property rights are closed under our Copyright and Takedown Policy.
We may investigate suspected breaches; where the law requires or permits it, we may report unlawful activity to the competent authorities and pursue any other legal remedy open to us.

If we close your account for breach of these Terms, we have no obligation to support a refund of amounts already paid, except where consumer law requires it.

You can stop using the Service at any time and delete your account from your account settings.

19. Deleting your account

When you delete your account it is closed immediately and your profile is anonymised: your email address, username, display name and biography are removed from the profile, and the email address and username become available again. Your sign-in credentials, sessions, linked Google and Apple identities, preferences and follow relationships are deleted entirely, and your profile disappears from search. This cannot be undone — after deletion you cannot sign back in.

Three things do not disappear, and you should decide about them before you delete:

Your study material and study history. Cards, exams, readings, folders and the statistics derived from them stay in the Service; they are no longer linked to your name. If you want a piece of content gone, delete it before you delete the account — afterwards the account it belonged to no longer exists, so it cannot be deleted from there.
Content other people saved. Content you published that another user saved to their own library stays in their library.
Your subscription. Deleting the account does not cancel your subscription at the store. To stop being charged you must cancel it separately in your Apple or Google account settings.

A record of the deleted email address and username is kept for at most 90 days to prevent abuse through immediate re-registration, and is then destroyed. Backups expire on their own cycle. Details are in the Privacy Policy.

20. Your general representation and warranty

You represent and warrant that your use of the Service will comply with our Privacy Policy, with these Terms, and with all applicable law on online conduct and acceptable content — including the local rules in your country, your city or the administrative area where you are, and the rules on transferring technical data out of the country.

21. Indemnity

You agree to defend, indemnify and hold harmless us, our suppliers, our licensors and their directors, employees and agents against all claims, damages and costs — including reasonable legal fees — arising from your use of the Service or from your breach of any representation or warranty you gave in these Terms.

This obligation applies to the extent permitted by the mandatory provisions of consumer law.

22. Other provisions

Severability. If a provision is held invalid or unenforceable, it is interpreted, to the extent the law allows, as closely as possible to the parties' original intent, and the rest of the Terms remain in full force.
No waiver. Not exercising a right immediately is not a waiver of that right; forgiving one breach is not forgiving later ones.
Assignment. You may assign your rights under these Terms to a party that agrees to comply with the Terms and to be bound by them. We may assign our rights to a successor of the Service, on notice and without reducing your rights. The Terms bind the parties, their successors and permitted assignees.
Survival. Provisions that by their nature should survive — your representations and warranties about content, the licence you grant us, intellectual property, the limitations of our warranties and of our liability, indemnity and dispute resolution — continue to apply after you close your account or stop using the Service.
Feedback. If you send us a suggestion, bug report or idea about the Service, we may use it freely, without any obligation to you and without payment. This gives us no additional rights in the study material you create; that material remains covered by section 8.
Events outside our control. We are not liable for interruptions and delays caused by something outside our reasonable control — a hosting, network or provider failure, a power or internet outage, a strike, a natural disaster, war, or an administrative or judicial decision.
Keep your own copies. Keep your own copy of anything you cannot afford to lose. Content you delete is permanently removed once the retention period expires, and we do not undertake to restore data from backups.
Entire agreement. These Terms, together with the policies referred to in them, form the entire agreement between us regarding the Service.

23. Contact

For questions about these Terms and the Service: support@quizneu.com

For copyright notices use the address in our Copyright and Takedown Policy, for security vulnerability reports use security@quizneu.com, and for requests about your personal data use privacy@quizneu.com.

These Terms were drawn up in Turkish; the texts in other languages are translations provided for convenience. In the event of a discrepancy between the translations, the Turkish text prevails. This provision does not remove any protection afforded to you by the mandatory law of the country where you are.

Questions?

Write to us about anything in this document.

support@quizneu.com